FAQ

Are returns free of charge?

No, the costs of returns must be borne by the customer.

How can I track my order?

Please track your order using the link in the order confirmation email.

Do you accept returns?

We give customers the opportunity to return items within 14 days of purchase, provided they are unused and in their original packaging. To arrange a return, we ask customers to contact us by email at info@vida-mia.de, stating the order number and address details and stating the reason for the return. After checking, we will inform the customer accordingly and initiate the return process. Please note that certain items, such as hygiene products or personalized items, are excluded from our return policy.

Do you ship worldwide?

We ship throughout Europe.

Can I exchange an item?

Yes, in most cases you can exchange an item within 14 days of purchase, provided it is unused and in its original packaging. To request an exchange, we ask customers to contact us via email at info@vida-mia.de, quoting the order number. After verification, we will inform the customer accordingly. It is also important to note that some items may not be eligible for return or exchange, particularly hygiene items such as earrings or personalized products.

I never received my order, what should I do?

Please make sure you have tracked your order via our tracking page.

Or contact us with your order number at info@vida-mia.de

How long does it take to receive my order?

The delivery time varies depending on the shipping method and destination. For deliveries within Germany, the average delivery time is usually 1-3 working days + processing time 0-1 day.

For deliveries outside Germany, the duration depends on the distance of the destination country. You can usually expect a delivery time of 5-10 working days.

If you have any further questions or comments, please do not hesitate to contact us via email or Instagram.

Email : info@vida-mia.de

Instagram : vidamia_jewellery